It will take 3-4 weeks for you to receive your wood sign. If you would like a rush order there is an additional $15 fee. On the product page please check the box that says "Rush this Order".
"Rush this Order" will allow you to receive your order within 1-2weeks.
On the product page you can design your font stain and colors. The customization tool (Live Preview) is purely aesthetic and may not be completely accurate. After checkout you will receive an email within 24 hours. Once you approve the mock up design and love it, production will begin.
We strive to stay consistent with the staining and painting process but please note the following:
The product image is not contractual. The colors can have different tones in different computer screens or printer, and the image can always vary slightly from reality.
The stain may appear lighter or darker then the photo that is displayed on the product page. It all depends on how the wood may process and absorb the stain due to the grains and knots from the wood.
Due to the customization of the product, we do not accept any returns or exchanges.
However if you need to cancel your order, you can contact us within 24 hours of placing your order.
Please email infobirchandbaby@gmail.com with the subject 'Cancel My Order' and include your order number and name. For a full refund, please note you must cancel within the 24 hours of placing your order.
Once your refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after. It may take 5-10 business days for it to reflect your account.
The signs are handcrafted. Please handle your sign with care and do not use any harsh cleaning chemicals on your sign. We are not responsible for any damages due to cleaning. We recommend that you use a duster.
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